Warranty & Returns, Explained

New products: brand warranty coverage

All new laptops, desktops, workstations, monitors, printers and accessories bought from us come with the official brand warranty provided by the manufacturer (for example Dell, Lenovo, HP, ASUS, Acer, MSI, Gigabyte, Honeywell, Amkette, EvoFox).

The exact warranty period and coverage depend on the brand and specific model. For detailed terms, please refer to the brand’s warranty card or website, or contact us before you buy.

You can also check our Brand partners & certificates page to see our partner status with major brands.

Refurbished laptops: 6‑month warranty & 7‑day replacement

All certified refurbished business laptops (ThinkPad, Latitude, EliteBook) come with the following standard package:

• Grade A body – clean physical condition
• Battery health above 80%
• Fresh Windows install
• 6‑month Karthik Computers warranty on the laptop
• 7‑day replacement window from the date of delivery
• GST invoice for every order

This applies to refurbished laptops listed in our Certified refurbished laptops collection.

Returns for shipping or transit damage

If your shipment reaches you with physical damage, we can process a replacement of the same product after verification.

To be eligible, you must:

• Record a clear, continuous unboxing video from before opening the package
• Show the shipping label and the sealed package clearly in the video
• Report the issue within 24 hours of delivery

Once approved, the damaged item will be settled with a replacement of the same product. There are no cash, bank or card refunds for such cases.

For the full terms, please see our Refund & return policy.

Exchanges and refunds

We do not offer cash, bank transfer or card refunds on any order.

Exchanges are allowed under our policy, subject to approval, with these conditions:

• You can exchange for a product of the same or higher value only
• Exchanges for a lower-value product are not allowed
• If you choose a higher-value product, you will need to pay the difference
• Once processed, exchange deliveries are made in 5–7 working days

For detailed conditions and scenarios, please refer to the full refund & exchange policy or contact us.

Shipping, dispatch & delivery timelines

Orders are dispatched within 2 working days (Mon–Fri). After dispatch, shipments usually arrive in 4–5 working days, depending on the courier and your location.

We offer free shipping across India on orders above ₹5,000. For orders below this amount, shipping charges (if any) will be shown at checkout.

For more on delivery coverage, timelines and courier handling, please read our Shipping policy.

Service support and next steps

If your laptop needs help after purchase, you can also explore our Laptop repair & service options in Chennai.

For directions to our Kovilambakkam showroom or in-person assistance, see Contact & directions.

How to reach us / next step

For any warranty, return, damage or exchange question, please contact our service desk on +91 93848 12332 or email sales@karthikcomputers.com.

If you are unsure whether your case fits these policies, call or WhatsApp before sending anything back, so we can guide you on the correct process.